The short version
90 days, no questions asked. If the Emma is not working out for your family, we take it back and refund you in full. Email info@kinnbaby.com and we handle the rest.
Returns
Window: 90 days from the day your order is delivered.
Condition: The carrier should be in resalable condition. Trying it out at home is completely fine. Excessive wear, pet hair, or permanent stains are not.
How to start: Email us your order number. We reply within one business day. Orders shipped within the US receive a prepaid return label. For orders outside the US we send simple return instructions by email.
Cancellations and order changes
We prepare orders quickly. If you need to cancel or change an order, email us within one hour of placing it. Once an order is being prepared for shipment, we can no longer cancel or change it. From that moment the 90 day return policy covers you instead.
Refunds
Your refund is processed within 3 to 5 business days after your return arrives, back to your original payment method. Depending on your bank, it can take a few extra days to appear on your statement.
Exchanges
Want a different color instead? Email us and we will set up the exchange right away.
Damaged or incorrect orders
If your order arrives damaged, or we sent the wrong item, email us a photo and we will send a replacement at no cost.
Late or missing refunds
Refund confirmed but nothing on your statement yet? Banks sometimes need a few days to post it. If it has been more than 10 business days, email us and we will chase it with our payment provider.
Questions
Email info@kinnbaby.com. We read every message and reply within one business day.